Return Process

For all returns, please Login to My Orders and submit a return request form to Customer Service within 7 days of receiving your order.

general process
Contact Customer Service within 30 days of your order's shipment. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
When you receive an email entitled "Shipment Notification for order#XXXXXXX with www.oksell.org" , your order has been shipped.
Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.  
 
Please note:
Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.